進行有效的遠距會議

Running Effective Remote Meetings
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遠距會議與面對面會議的挑戰不同。

我們可以與來自不同大陸的人進行虛擬會議,這雖然令人驚訝,但也可能令人沮喪。這些挫折感會影響士氣、投入程度、生產力和創新。當我們溝通方式的變化,導致其他人改變了對我們溝通的看法時,就需要一套新的規則和行為。

作者德旺和查莫洛普雷謬齊克提供了幾項經驗法測,用來和遠距團隊溝通。

第一,清楚和一致是關鍵,遵守一套大家都同意的準則,有助於避免混淆。這套準則的範圍很廣,可以是一組有關預期回應時間的字母縮寫,也可以是以標準化方式運用特定的通訊平台。

第二,請記住絕對要盡量清楚。除非你事先已建立了有關簡寫的規則,否則別以為其他人能理解你的簡寫用法。多花點時間表達得更加清楚,無論你用哪一種媒介都一樣。

第三,不要傳達太多訊息給你的團隊。每次發送電子郵件、簡訊或打電話時,請想像你親身走進同事的工作空間。如果你用簡訊和電話去追問電郵內容的後續進展,這就像是連續三次打開同事辦公室的門。請盡量減少你的數位溝通量,先明智地思考之後才點擊傳送。

第四,請注意有哪些團隊成員在人際交往中較內向,但可以透過文字溝通而受益。實體的障礙,其實可以提供公平的競爭環境,給那些不太願意在群體場合講話的人。

第五,找到遠距慶祝和社交的方法,以加強團隊成員之間的關係,並改善協作。例如,即便只是簡單地從電話會議改為視訊會議,也可以增進融洽關係、產生同理心。

遠距團隊面對的挑戰不會消失,但若是建立一致的規則、儀式和規範,會很有助於建立新的溝通技能組。

(劉純佑譯)


While it may be astounding that we can have a virtual meeting with people on different continents, it can also be frustrating. And these frustrations can affect morale, engagement, productivity, and innovation. When changes in the ways we communicate lead to changes in how others perceive our communications, this calls for a new set of protocols and behaviors.

Authors Erica Dhawan and Tomas Chamorro-Premuzic have a few rules of thumb for communicating with remote teams. First, since clarity and consistency are key, sticking to a set of agreed upon norms can help avoid confusion. This could range from a set of acronyms about expected response times to standardizing use of particular communication platforms. Next, remember that you can never be too clear. Unless you’ve established a shorthand protocol ahead of time, don’t assume others understand brevity.

Take the extra time to be extra clear, regardless of the medium. Third, don't bombard your team with messages. Each time you email, text, or call imagine that you are physically walking into your colleagues workspace. If you followed up an email by text and phone, it would be like opening their office door three times in a row. Minimize your digital volume, and think wisely before hitting send.

Forth, notice team members who are more introverted in person can really benefit from written communications. Physical barriers can actually level the playing field for those who may be less inclined to speak in group setting. Lastly, find ways to celebrate and socialize remotely to strengthen relationships between team members and improve collaboration. Even a simple switch from conference calls to video, for instance, can boost rapport and create empathy. The challenges of remote teams will not disappear, but creating consistent rules, rituals, and protocols will go a long way in building a new communication skill set.



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