影響員工動力的真正因素有哪些?

What Really Influences Employee Motivation
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要如何讓員工在工作的時候充滿動力?其實答案並非薪酬,而是與工作滿意度和工作目的感有關。

員工的工作表現,是他們為何工作的直接結果。工作動機高昂的員工,通常會讓顧客更快樂。公司文化扮演重要角色。琳姬.麥奎格和尼爾.都西使用從-100到100的尺度,來衡量員工動機,並評估不同因素如何影響這個分數。

例如,設計不良的職位,可能會讓工作動機減少達40分;但優良的職位設計,可讓分數增加近50分。其他關鍵因素,與工作滿意度和工作目的感有關。較為量化的因素,像是薪酬和績效評估,儘管向來被視為工作動機的重要來源,但其實並沒有那麼重要。

這項發現要如何轉化為具體成果?麥奎格和都西描繪出企業的工作投入程度分數,與客戶滿意度分數之間的關係,結果發現公司文化強大的企業,更可能擁有滿意度較高的顧客。

只要看看航空業就能明白,綜合滿意度分數最高的航空公司,也得到最高的顧客滿意度分數。他們發現其他產業也有類似結果。換句話說,值得投資建立能激勵人心的公司文化。

(蘇偉信譯)


How well people work is a direct result of why they work. Motivated employees tend to produce happier customers. And company culture plays a major role. Lindsay McGregor and Neel Doshi measured employee motivation on a scale from -100 to 100, and assessed how different elements affected that score.

For example, poorly designed roles can decrease motivation by as much as 40 points, while excellent role design can increase the score by almost 50. Other pivotal elements related to job satisfaction and having a sense of purpose. The more quantitative factors like compensation and performance reviews—although traditionally thought of as big sources of motivation—actually turned out to be less important.

How does this translate into tangible results? McGregor and Doshi plotted companies’ engagement scores against customer satisfaction ratings, and found that businesses with strong company cultures were more likely to have more satisfied customers.

Just looking at the airline industry, the airlines with the highest Total Satisfaction scores also received the highest customer satisfaction ratings. They found similar results in other industries. In other words, it’s worth it to invest in an inspirational company culture.



本篇文章主題激勵員工